Offices & Access Levels

10x10 Campus doesn't hand out access by job title. Instead, every person's access is built from two simple ideas — Offices and Access Levels — that work the same way whether you're a school administrator, a teacher, a parent, or a student. This guide explains both, in plain language.

1. School Offices — your school's departments

Every school on 10x10 Campus is organized into Offices — the digital equivalent of departments. An office is simply a named area of responsibility: Registrar, Finance, Teaching, Examination, Dean of Studies, Hostel, Library, Human Resources, Store, Transport, Sports, Clinic, Audit, and School Administration.

On its own, an office does nothing — it's a container. What makes it useful is the set of specific tasks it's been given, and the people who've been granted access to it.

2. Tasks and Access Grants — how permission actually works

Two more pieces complete the picture:

• Task — one specific action, like "Manage Fee Invoices" or "Enter Exam Marks." Every task belongs to at least one office, and an office can have any number of tasks turned on.
• Grant — the fact that connects a real person to an office. A grant is what turns "this office exists" into "this person can actually use it." Without a grant, holding the title of "Finance Officer" in conversation means nothing on the platform — it's the grant, not the title, that matters.

When someone is granted an office, they can usually do everything that office currently supports. A school can also choose to restrict a specific person to only a subset of that office's tasks — for example, someone who should only view billing information but not approve payments.

3. Standard Offices vs. Custom Offices — offices your school creates

Every school starts with the same set of standard offices (the list in section 1) — seeded automatically the moment a school joins the platform, so there's a sensible starting structure from day one.

Schools aren't limited to that starting list, though. A school administrator can create entirely new, custom offices at any time — for example, a "Compliance Office" or a "Boarding Welfare Office" — and decide exactly which tasks each one covers. One office, School Administration, is permanent and can never be removed: it's the floor that guarantees someone at every school can always reach Office Management, even if every other office were ever deleted.

An office that's no longer needed can be deactivated rather than destroyed — its history and task configuration stay intact, and it can be switched back on later if it turns out it was still needed.

4. Student Portal Access

Students get their own, separate kind of access: the Student Portal. This isn't an office in the same sense as Finance or Registrar — it's a single on/off switch per school, controlling whether students there can sign in to see their own information at all.

Once the Student Portal is switched on at a school, a student can typically:

• View their own profile and enrolment details
• See the subjects and classes they're enrolled in
• Check their own timetable
• View their own examination results
• Download their own report card
• View their own attendance record
• See their own fee statement, invoices, and payment receipts

A student's access is always limited to their own records — never another student's. Individual pieces of this access (for example, hiding fee information while keeping results visible) can be switched on or off at the school's discretion, the same way individual office tasks can be.

5. Parent Portal Access

Parents and guardians have their own portal too, working the same way as the Student Portal — one switch per school, turning parent sign-in on or off. Once active, a parent can typically:

• See a list of their own children enrolled at that school
• View each child's examination results
• Check each child's attendance record
• View each child's fee statement

A parent only ever sees the children the school has verified belong to them — that verification happens in person at the school, not by simply claiming a relationship online. Like the Student Portal, a parent's visible information can be narrowed by the school if needed.

6. Group Principal — overseeing multiple schools

Some organizations run more than one school under common ownership. For that situation, 10x10 Campus has a Group Principal level: oversight across a named group of schools, rather than administration of any single one.

A Group Principal office is different from a school office in one important way: it isn't seeded from a starting list, because every group is unique. Each one is created individually — for example, "Mwenge Education Group" — naming exactly which schools belong to it. A person holding Group Principal access to that group can see summary information across every school in it: enrolment, attendance, results, finance, HR, hostel, transport, library, clinic, sports, and inventory comparisons — a bird's-eye view across branches, without needing separate logins for each school.

Because this kind of oversight spans multiple schools' worth of sensitive information, Group Principal access is set up directly by 10x10 Campus on request — it isn't something a single school can grant on its own.

7. The Four Access Levels

Every real person on 10x10 Campus is represented once — a single identity that can carry any combination of the following four access levels at the same time:

• School — staff access at one or more schools, through one or more office grants (section 1).
• Group Principal — multi-school oversight for someone overseeing a group of schools (section 6).
• Student Portal — a learner's access to their own academic record (section 4).
• Parent Portal — a parent or guardian's access to their children's records (section 5).

These levels aren't mutually exclusive. A teacher at one school could also be a parent with Parent Portal access for their own child enrolled at a different school — both access levels live on the same identity, cleanly separated, each showing only what that level is meant to show.

8. Frequently Asked Questions

Do I need to remember which office I belong to?
Not really — once you sign in, the dashboard shows you exactly what you have access to. The office/task structure is what makes that access correct behind the scenes; day to day, you just see your own tasks.

Can I hold access to more than one office?
Yes. A person can be granted more than one office at the same school (for example, both Finance and Store), and one of those is marked as their primary office for sign-in.

What happens if an office I use gets deactivated?
Access through that office pauses, but nothing is deleted — a school administrator can reactivate it at any time, restoring the same task configuration it had before.

Who do I contact if my access looks wrong?
Your school's administration handles office grants and portal access day to day. For anything they can't resolve, they can raise it with the 10x10 Campus office through the school's registered support channel.